Privacy Policy
Introduction
At Travel Asia NZ, we take your privacy seriously. We are committed to protecting the personal information you share with us, and we comply with the New Zealand Privacy Act 2020 when collecting, using, and storing your data.
This policy applies to all personal information we collect—whether through our website, email, social media platforms, phone calls, mobile apps, or in person. It covers how we manage your information and the steps we take to ensure it is kept secure and used appropriately.
“Personal information” refers to any details that can identify you as an individual, including personal data and other identifiable information as defined by privacy and data protection laws.
This policy is designed to be straightforward and easy to understand. It does not cover every detail of how we handle personal data, but we’re happy to provide further information if needed.
If you have any questions or would like more details, please contact our Privacy Officer at [email protected].
For more about your rights under the New Zealand Privacy Act 2020, visit www.privacy.org.nz.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website, and the revised policy will take effect from the date of publication.
Last updated: 01 December 2020
When This Privacy Policy Applies
This Privacy Policy applies to personal information we collect from:
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Visitors to our website
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Customers who book with us
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Individuals we interact with directly
For users of our services who upload, store, or process personal information (for example, details about employees or customers), we refer to this as User Data.
We expect all customers to ensure they have appropriate permission or consent before sharing any User Data with us. If you have concerns about how your information has been shared with us through a third party, please contact us at [email protected].
We only handle User Data in accordance with our customer agreements and our Terms of Website Use, and do not access or process that data beyond what is required to deliver our services. Where applicable, any requests about such User Data will be forwarded to the relevant customer unless otherwise required by law.
Children
We may collect personal information about individuals under the age of 16 when it is necessary for providing travel services (such as bookings or insurance). We rely on our customers to confirm that they have obtained the proper consent—either from a parent or legal guardian—before submitting any information on behalf of a child.
What Personal Information We Collect
1. Information You Provide Directly
We may collect personal information from you when you interact with us through our website, by phone, email, or in person. This may include:
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Account & Profile Information:
Name, email address, phone number, address, date of birth, gender, location, user name, password, and passport details (for travel purposes). -
Enquiries & Contact Forms:
Information you provide when you complete a form, call us, or meet with us—such as your name, email, and phone number. -
Newsletter & Alerts Sign-Up:
Name, email, phone number, and communication preferences. -
Surveys & Feedback:
Responses may include your name, email, demographic details, and any other info you choose to share. -
Referrals:
Your name and email, as well as those of the person you refer (with their consent). -
Bookings & Transactions:
Information needed to process bookings or payments, such as name, passport details, contact information, credit card info, and purchase history. -
Sensitive Information:
In some cases, we may collect data that reveals race, ethnicity, religion, or dietary needs—usually to meet specific travel requirements (e.g., meal or accommodation preferences). This is only collected with your consent.
Some details may be required to use certain services, while others are optional. If you choose not to provide mandatory information, it may affect our ability to offer the full range of services.
Need more detail? Email us at [email protected].
2. Information Collected Automatically
When you visit our website, we may automatically collect technical and usage data, such as:
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IP address, browser type, and operating system
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Pages visited, time spent on each page, and links clicked
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Language settings and device type
This information helps us understand how you use our site and improve our services. We may collect this through cookies, web beacons, and similar technologies.
👉 Learn more in our Cookie Policy.
Information from Third Parties
While we prefer to collect personal information directly from you, there are situations where we may receive information from other sources, including:
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Third parties you’ve authorised to share your information with us
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Trusted advertising partners who may provide data such as demographics, browsing behaviour, location, or online profiles
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User Data submitted by our customers through the use of our services
We may combine this third-party information with data you’ve provided directly and with information we automatically collect from your device when you visit our websites.
How We Use Your Personal Information
We use your personal information to help us deliver, improve, and manage our services. This may include:
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Verifying your identity
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Providing access to our website, services, and third-party travel products
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Issuing travel documentation (e.g. tickets, itineraries, visas)
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Sending you promotional emails or messages about our services or third-party offers
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Enhancing and personalising your experience on our website
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Publishing user-generated content (e.g. comments or reviews)
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Running promotional activities such as referral programmes, surveys, or contests
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Processing transactions and managing billing
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Responding to your enquiries or complaints
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Performing data analysis and reporting
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Tailoring content and advertising based on your preferences
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Enforcing our legal rights or responding to legal claims
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Complying with regulatory requests or law enforcement requirements
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Any other purpose authorised by you or permitted by law
We may also use Sensitive Information (e.g., dietary, health, or religious preferences) where it is necessary to deliver travel services or to meet third-party requirements.
If you wish to stop receiving marketing emails from us, you can unsubscribe by clicking the link in the message or contacting us at [email protected].
Disclosing Your Personal Information
We may share your personal information with:
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Other companies within the Travel Asia NZ group
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Third-party service providers that help us deliver or support our websites and services (e.g. IT providers, data centres, or payment processors)
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Travel suppliers or partners providing the services you’ve booked
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Credit agencies for credit checks (if required)
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Advertising and analytics partners (via cookies and tracking tools – see our Cookie Policy)
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Professional advisers such as lawyers, accountants, or auditors
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Government agencies, law enforcement, or other entities with legal authority
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Any third party you authorise us to share your information with
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Other businesses in the event of a company sale, merger, acquisition, or restructure
We may also provide anonymised or aggregated information to third parties for research or analytical purposes.
✅ Strengths
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Clear International Transfer Consent:
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It clearly explains that international transfers will happen due to third-party travel service providers (e.g., airlines, Amadeus).
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It appropriately requests consent by proceeding with the booking, which is an accepted form of implied consent in many jurisdictions.
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New Zealand Data Adequacy:
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Mentioning that New Zealand is recognised by the EU as having adequate data protection is a smart inclusion, especially for European travellers.
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Security Measures:
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Strongly worded assurance on organisational and technical security practices.
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It encourages users to protect their passwords and explains their role in security, which builds shared responsibility.
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User Rights to Access and Correct:
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Includes appropriate procedure for data access and correction requests.
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Acknowledges that a fee may be charged, which is fair and transparent.
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Data Retention Policy:
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The inclusion of a data retention timeline is good practice and signals compliance.
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🛠 Suggested Improvements
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Structure for Easier Skimming:
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Break up longer paragraphs (especially in “International Transfers”) into smaller parts or bullet points for clarity. Travelers may scan for key sections like “who gets my info?” or “is it safe?”
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Simplify Legal Language (optional for tone):
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For a friendlier travel site tone, consider softening language like “subject to certain grounds for refusal under applicable law…” to something like “In some cases, we may not be able to grant your request if the law doesn’t allow it.”
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Add Cookie Policy Link (if available):
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You mention cookies under disclosures. It’s best to link to a full cookie policy or add a short summary if you haven’t already.
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Reiterate Contact Option Clearly:
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Make
[email protected]a mailto link wherever it appears, and consider adding a simple “Contact our Privacy Team” button or bold section at the end.
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✅ Overall Assessment
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✅ Professional: Meets standard privacy policy structure and legal needs.
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✅ Trustworthy: Uses plain enough language for most readers and signals transparency.
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✅ Compliant: Covers key areas like consent, international transfers, retention, and access rights—essential under privacy frameworks like NZPA, GDPR, etc.
LAWFUL BASIS FOR PROCESSING PERSONAL INFORMATION
We collect and use your personal information based on different legal grounds, depending on the situation. These include:
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Your consent – You’ve given us permission to process your data for a specific purpose.
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Contractual necessity – We need the information to provide travel services or take steps before entering into a contract with you.
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Our legitimate interests – We may use your information when it supports our business (such as improving services), provided this doesn’t override your rights.
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Legal obligations – In some cases, we’re required by law to collect or use your personal information.
If we ask for your consent to use sensitive information, you can withdraw that consent at any time by contacting us.
For questions about how we use your personal data or the legal basis behind it, please email us at [email protected].
YOUR RIGHTS
You have several rights when it comes to your personal data:
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Access – You can ask if we are using your personal information and request a copy.
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Correction – You can ask us to fix or complete any incorrect or incomplete information.
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Deletion – You can ask us to delete your personal data when it’s no longer needed or if you withdraw consent (unless we’re required by law to keep it).
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Withdraw Consent – You can withdraw consent at any time where that is our legal basis for processing your data.
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Restrict Use – You can request we stop using your data in certain circumstances.
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Object to Processing – You can ask us to stop using your information, especially for direct marketing.
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No Automated Decisions – We don’t make decisions based solely on automated processing.
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Data Portability – You can request your personal data in a portable format and ask us to send it to another provider.
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Complain – You can contact your local privacy authority if you’re concerned about how we handle your data.
To exercise any of these rights, please contact [email protected].
COOKIE POLICY
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help us remember your preferences, improve your browsing experience, and sometimes deliver more relevant ads. Cookies may be:
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Session cookies – These disappear when you close your browser.
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Persistent cookies – These stay until they expire or you delete them.
We may use:
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First-party cookies (set by us)
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Third-party cookies (set by our partners, such as analytics or advertising services)
Third-party providers may have their own privacy and cookie policies.
How We Use Cookies
We use cookies to:
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Improve website functionality
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Remember user preferences
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Analyze how people use our site
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Provide personalized content and ads
By continuing to use our site, you agree to our use of cookies as outlined here. You can adjust your cookie preferences in your browser settings at any time.
What Types of Cookies Do We Use?
Like most websites, Travel Asia Co.nz uses different types of cookies to enhance your browsing experience and improve how our website functions. These cookies fall into the following categories:
1. Strictly Necessary Cookies
These cookies are essential for the core functionality of our website and services. They help you navigate the site, log in securely, and access features you’ve requested. Without these cookies, some parts of our site may not work properly.
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These cookies don’t track your activity across other websites.
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They are usually temporary (session cookies) and are deleted when you close your browser.
2. Functionality Cookies
These cookies remember your preferences and choices (such as language, region, or font size) to provide a more personalised experience.
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They help us remember if you’ve visited before or keep you logged in.
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These may be first- or third-party cookies, and can be session-based or persistent.
3. Performance Cookies
Performance cookies collect anonymous data about how visitors use our site-such as which pages are most popular or if an error occurs.
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We use this data to improve site functionality and user experience.
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All information collected is aggregated and does not identify individual users.
4. Targeting & Advertising Cookies
These cookies track your browsing habits to show you relevant ads, both on our site and across the web.
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They help limit how often you see an ad and measure ad effectiveness.
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These cookies may be set by us or by trusted advertising partners and are usually persistent.
We use these cookies for remarketing and interest-based advertising-meaning you may see Travel Asia Co.nz ads after visiting our site.
Google Cookies
We use Google Analytics to understand how visitors interact with our website. This includes information about your browser, device, IP address, location, and pages visited. We also use Google Ads to display tailored advertising based on your browsing behaviour.
Google services we use may include:
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Google Analytics Remarketing
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Demographics & Interest Reporting
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Google Display Network (GDN) Impression Reporting
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Google Ads and campaign tracking
For details on how Google collects and uses your data, and how to opt out, please visit Google’s Privacy & Terms.
How to Control or Opt Out of Cookies
You have full control over your cookies. You can:
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Delete all cookies stored on your device
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Block new cookies through your browser settings
However, blocking cookies may affect the way our site functions or prevent you from using certain features.
Learn more about managing cookies:
To opt out of targeted ads:
Please note: Opting out of interest-based ads doesn’t mean you won’t see ads-just that they may be less relevant.
Cookies on Other Websites
If you click a link on our site that takes you to another website, please check that site’s own cookie policy. We’re not responsible for how other websites manage cookies.
